Refund and Returns Policy

Last Updated: March 9, 2025

At The Malabis Boutique, we take pride in delivering high-quality products tailored to your needs. Please read our return and refund policy carefully before making a purchase.

1. Custom-Stitched Orders

• No Returns or Refunds: All custom-stitched dresses are made to order and cannot be returned or refunded.
• We ensure the best quality and accurate stitching based on your provided measurements. If adjustments are needed, we offer alteration services instead.

2. Jewelry & Accessories

• Exchange Only: Jewelry and accessories can be exchanged within 3 days of purchase, provided they are unused, in original packaging, and with tags intact.
• No Refunds: We do not offer refunds on jewelry or accessories.

3. Eligibility for Exchange

• The item must be in new, unworn, and undamaged condition.
• Exchanges are subject to availability of the requested replacement item.

4. How to Request an Exchange

• Contact us via WhatsApp or email within the allowed exchange period.
• Provide your order details and product condition for approval.
• Once approved, bring or send the item to our boutique for exchange.

5. Non-Exchangeable & Non-Refundable Items

• Custom-stitched dresses (no returns, no refunds).
• Jewelry & accessories (exchange only, no refunds).
• Items that have been used, washed, altered, or damaged after purchase.

6. Contact Us

If you have any questions about our Privacy Policy, feel free to contact us:

📧 Email: themalabisboutique@gmail.com
📞 Call/WhatsApp: +97333445614

By using our website, you agree to the terms outlined in this Privacy Policy. We may update this policy from time to time, so please check back for any changes.

Thank you for shopping with us! ✨